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Account Manager (Social Media & Client Servicing)

Okay Done is a digital marketing agency with a diverse clientele, such as Royal Challengers Bengaluru, OnePlus, VRL, Google, Bengaluru City Police, Heineken, and Health Care Global to name a few. We work across various industries, including sports, consumer, hospitality, luxury, F&B, real estate, and D2C.

Overview

Location: Bengaluru | Type: Full-time | Industry: Creative Agency

Own day-to-day client communication and execution across 3–4 accounts. Act as the bridge between clients and internal teams while ensuring clarity, timelines, and quality. Bring a strong understanding of social media and marketing to guide clients and ensure work aligns with platform dynamics and business goals. This is not a coordination role. You are expected to think, filter, push back, and drive outcomes.

Roles & Responsibilities

• Manage end-to-end client communication as the primary point of contact

• Build and maintain strong client relationships and trust

• Understand client goals and translate them into clear internal briefs

• Coordinate with internal teams to ensure timely and smooth delivery

• Manage multiple projects and timelines without constant supervision

• Proactively communicate updates, risks, and delays to clients

• Collect, interpret, and structure client feedback before sharing internally

• Filter vague or conflicting feedback and reduce unnecessary rework

• Review deliverables before sharing to ensure quality and alignment

• Apply strong understanding of social media platforms and content formats

• Guide clients on content direction and what works vs what does not

• Contribute to campaign and content thinking with practical inputs

• Ensure strategy is executable, not just conceptual

• Handle client pushback, negotiate timelines, and manage scope creep

• Identify upsell or expansion opportunities and flag to leadership

• Support client retention and long-term account continuity

Requirements/Qualifications

• 3–4 years of experience in a marketing agency

• Strong understanding of social media platforms and content strategy

• Experience managing multiple client accounts simultaneously

• Excellent communication and stakeholder management skills

• Strong negotiation skills and ability to push back when required

• High attention to detail and structured thinking

• Ability to handle pressure and manage difficult client situations

• Ability to filter, prioritize, and make decisions independently

• Comfortable working in fast-paced, deadline-driven environments

• Familiarity with tools like Notion, Slack, ClickUp or similar systems